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"Scott, Gini Graham"
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A Survival Guide for Working with Bad Bosses
Being saddled with a terrible supervisor can turn even the best job into a nightmare. Unfortunately, not every boss is the great symbol of managerial perfection one would hope for. In fact, more people than not consider themselves stuck with a \"\"bad boss.\"\" But short of remaining miserable or quitting a job, what can be done about it? A Survival Guide for Working with Bad Bosses provides readers with savvy, practical advice for coping with managers and supervisors who are mean, incompetent, unethical, and worse. The book includes powerful strategies for not only working with -- but thriving under -- such bad boss types as: * The Great Betrayers -- how to defend yourself against a corporate backstabber * The Know-Nothing Bosses -- what to do when a boss is clueless * The Bad Communicators -- how to respond when a boss is consistently unclear Whether a boss is high-strung, incompetent, or a power-mad tyrant, this book has the solution.
eBook
A survival guide to managing employees from hell
\"All managers get saddled with \"\"problem\"\" employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including: * The Impossible \"\"I\"\"s: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don’t know what they’re doing * The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone * The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time * I’ve Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issues From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee.\"
eBook
Homicide by the Rich and Famous
Many people express shock and horror when they hear of a wealthy or famous person killing another person. As a society, we seem to expect the rich and famous to behave better, to commit fewer crimes, to be immune to the passions that inspire other, less prominent people to kill. After all, the rich and famous have everything-why would they need to murder? But the rich and famous kill for the very same reasons others do: love, power, money, jealousy, greed, revenge, and rage. Here, Scott takes us on a tour of murders committed by the rich and famous during the last century, looking at the motives, the responses of the community and local law enforcement, the media, and the outcomes. She argues that the rich and famous may kill for the same reasons as others, but they receive vastly different treatment and are often able to get away with murder. Homicide by the rich and famous is not new in this country, nor is fascination with the crimes committed by our most revered citizens. But being among the upper echelon of society does afford such suspects with a greater ability to escape punishment. They have greater access to better respresentation, they have the means to flee the country, they have influential friends in high places willing to put themselves on the line, and they are generally treated better by law enforcement and the criminal justice system. This book profiles the many ways in which homicides committed by the rich and famous are similar to other murders in their motives, but differ from those committed by everyday citizens in their outcomes. Scott provides readers with a showcase of crimes that will infuriate and fascinate readers.
eBook
A Survival Guide for Working with Humans
\"The relationships you have with your coworkers can determine not just how pleasant your 9-to-5 life is, but also your ability to get your job done, and even your long-term career success. Packed with real-life strategies for engaging even the most difficult people, A Survival Guide for Working with Humans includes interactive quizzes, true-to-life problem and conflict scenarios, and helpful profiles of common personality types. Covering everything from knowing when to speak up (and how), to gracefully navigating through uncomfortable but necessary confrontations, this book is an essential guide no human should be without. \"This book goes way beyond counting to ten before you say something you regret! Dr. Scott offers a treasure trove of no-nonsense ways to deal with difficult people and situations in the workplace.\" -- Susan Urquhart-Brown, Career and Business Coach, Principal, Career Steps Consulting in Oakland, CA \"Gini has done it again ...she's identified many of the all-too-common workplace situations (and people) that make us crazy, and come up with thoughtful, practical solutions based on long experience. Her book provides new insights for all of us who occasionally have days when we'd rather stay in bed than face our coworkers' behaviors.\" -- Shari Dunn, Managing Principal, CompAnalysis\"
eBook
Preventing credit card fraud
Everyone is affected by credit card fraud, if they are aware of it or not. Every day there are a variety of ways that scams and fraudsters can get your card and personal information. Today so much business occurs over the Internet or via the phone where no card is present. What can start as a seemingly legitimate purchase can easily turn into fraudulent charges -- or worse, sometimes a physical confrontation, when a criminal steals a credit card from a consumer who meets to pick up a product or receive a service. In Preventing Credit Card Fraud, Jen Grondahl Lee and Gini Graham Scott provide a helpful guide to protecting yourself against the threat of credit card fraud. While it may not be possible to protect yourself against all fraudsters, who have turned scamming Internet businesses into an art, these tips and techniques will help you avoid many frauds. As a growing concern in today's world, there is a need to be better informed of what you can do to keep your personal information secure and avoid becoming a victim of credit card fraud. Preventing Credit Card Fraud is an important resource for both merchants and consumers engaged in online purchases and sales to defend themselves against fraud.
eBook
Take Emotion Out of Conflict Resolution
Questions about how to resolve conflicts regarding organization development and culture issues, customer service problems, or struggling sales often surface when working with clients. Enter the E-R-I approach. The E-R-I model -- which stands for emotions, reason, and intuition -- uses a step-by-step approach to help you think about ways to resolve a problem. To resolve any conflict you first have to rid the situation of any negative emotions, such as feelings of anger, resentment, mistrust, or fear. The second step in E-R-I is to use reasoning techniques to better understand the conflict and discern the appropriate resolution strategies. The final step in the process is to use your intuition. The intuition phase has you brainstorm new possibilities and alternatives for resolving a conflict, and intuitively decide the best approach to use in a particular situation. Let your intuition, which may come to you as a sense of knowing or gut feeling, help you find win-win solutions.
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